Troubleshooting: Extranet Login Error "We can't seem to find your account"

Introduction:

When logging into the Dover Extranet, you are given the error, "We can't seem to find your account", as seen below:

Instructions:

This issue comes from the user not having a stable account within our SSO system. The user will need to have their account removed and reapplied. As this can only be done by the SSO admins, please contact your Dover representative in order to get this resolved.