Submit a request – DFSDX Global Support

Please choose your issue below

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Tech Name

ASO Name(optional)

Tech Mobile

Ex. {512}-888-7777

Site Address (Street Number, Street Name)

City

State

State Name(optional)

Zip Code

Dispenser Model

Edge Type

MDS UUID (This information will be provided by the Customer IT department or MNSP)

GSDG-FileServer UUID (This information will be provided by the Customer IT department or MNSP)

Virtual Edge IP Address (This information will be provided by the Customer IT department or MNSP)

Virtual Edge MAC Address (This information will be provided by the Customer IT department or MNSP)

Is this a Customer Lab/Demo/Tradeshow?

Total Number of Fueling Points

Dispenser Connectivity Type

MNSP

MNSP Installation Ticket #

Other MNSP Name(optional)

MOB (Major Oil Brand)

MOB (Name the Other)(optional)

POS Brand

Other POS Brand(optional)

POS Model

Other POS Model(optional)

POS Software Version # (Take Screenshot)

Edge MAC > CMD > IPCONFIG /All > Ethernet adapter LAN1: > (Physical Address)

Edge IP Address

Edge Subnet Mask

Edge Default Gateway

Edge Preferred DNS Server

Edge Alternate DNS Server

TeamViewer ID

(If TV is allowed provide the Your ID and Password - N/A if not allowed)

Anthem Device ID or Ovation MAC Address (Last 12 digits from Dispenser Printout)

Note(optional)

Please note any special circumstances here.

Attachments(optional)

Add file or drop files here