Submit a request – DFSDX Global Support

Please choose your issue below

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Tech Name

ASO Name(optional)

Tech Mobile

Ex. {512}-888-7777

Site Address (Street Number, Street Name)

City

State

State Name(optional)

Zip Code

Agreement Number(s)(optional)

Please ensure you enter the DFS Agreement number accurately to avoid any delays in the onboarding process. If you do not have an agreement ID, please indicate "Not aware."

Is this a DX Fleet Onboarding ?

Fleet Onboarding Type

Minimum FSC firmware required is version 1.23b. If your FSC is running on an older firmware, you will need to contact OPW support for assistance before submitting this ticket.

Edge Mac Address

Fleet Agreement Number

Database migration(optional)

Device Id last 12 digits

Submit an image of the Device ID located on the System Information page in manager mode (file upload using Add file below)

Serial number for synergy box

(047*******)

Dispenser Model

Attachment Requirement: 1 Dispenser Printout (Anthem Device ID or Ovation MAC Address)

Edge Type

MDS UUID (This information will be provided by the Customer IT department or MNSP)

GSDG-FileServer UUID (This information will be provided by the Customer IT department or MNSP)

Virtual Edge IP Address (This information will be provided by the Customer IT department or MNSP)

Virtual Edge MAC Address (This information will be provided by the Customer IT department or MNSP)

Is this a Customer Lab/Demo/Tradeshow?

Total Number of Fueling Points

Dispenser Connectivity Type

MNSP

MNSP Installation Ticket #

Other MNSP Name(optional)

MOB (Major Oil Brand)

MOB (Name the Other)(optional)

POS Brand

Other POS Brand(optional)

POS Model

Other POS Model(optional)

Edge MAC > CMD > IPCONFIG /All > Ethernet adapter LAN1: > (Physical Address)

Edge IP Address

Edge Subnet Mask

Edge Default Gateway

Edge Preferred DNS Server

Edge Alternate DNS Server

TeamViewer ID

(If TV is allowed provide the Your ID and Password - N/A if not allowed)

Note(optional)

Please note any special circumstances here.

Dispenser(s) MAC/UUID(optional)

Attachments(optional)

Add file or drop files here