Sibi Biju
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Articles
Recent activity by Sibi Biju-
Troubleshooting: Sharepoint "blocked" by Admin Configuration
Introduction: User gets the screenshot below when attempting to log in to Extranet, stating the administrator has configured Sharepoint to block them if they are not specifically granted access ("a...
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Troubleshooting: "E-business Suite account has expired" error from Oracle at login
Introduction: The users account in Oracle has been end dated and needs to have it's end dates removed/reset. Instructions: Contact SSO-Admins@DoverFS.com for escalation to Oracle App Admins f...
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Troubleshooting: TMT Errors/Certification Issues
Introduction:While accessing a task via TMT in Oracle, the following error may appear: "Warning - Our records do not indicate the correct certifications for this task" Instructions:All TMT issues...
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Troubleshooting: DFS Unlock Errors on Android OS
Introduction: When logging in to the mobile application for DFS Unlock on any Android device, you a screen that looks like the one below:
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Troubleshooting: Extranet Login Error "We can't seem to find your account"
Introduction: When logging into the Dover Extranet, you are given the error, "We can't seem to find your account", as seen below: Instructions: This issue comes from the user not having a stable a...
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Troubleshooting: Two accounts showing when logging in to Dover Extranet
Introduction: When logging into the Dover Extranet, you are given two options for logging in. One is your regular work domain, the other is a similar domain, but it ends with "_companydomain.com_@a...
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Troubleshooting: Unable to access the Dover "Portal" when logging in
Instructions: When attempting to log in to Dover's SSO at www.doverfuelingsolutions.com/login, the user is unable to log in, as username password are not found. This may be due to some slightly con...
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Troubleshooting: RKI "Incorrect SSO ID/Password" (RKI106) error at Mobile Code screen
Introduction:When logging into RKI, you are sent a mobile code to verify the phone being used in the RKI process. A mobile code is sent to the user's phone, which is entered into the RKI applicatio...
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Troubleshooting: Oracle Error - "Your password not changeable."
Introduction: Logging into Oracle at www.erp.doverfs.com, you're given an error that your password is not changeable, and you are not able to log in. The error screen looks like the one below: Ins...
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Troubleshooting: "Oracle Access Manager Operation Error" when logging into Dover Oracle instance
Introduction: When logging into a Dover Oracle account through the Extranet, you see the following screen: Instructions: Please try the following: 1. Open a new browsing session. 2. Clear your bro...